Refund policy
Within 30 calendar days of the purchase date you may request products purchased at CharlesMcKnight.com's store for a full refund, replacement, exchange (for an item(s) of equal or lesser value), or store credit if you are not completely satisfied for any reason.
Our policy lasts 30 calendar days. If 30 calendar days have gone by since your purchase date, unfortunately we can’t offer you a full refund, replacement, exchange (for an item(s) of equal or lesser value), or store credit.
To begin the full refund, replacement, exchange (for an item(s) of equal or lesser value), or store credit process, we require a receipt or proof of purchase. You will then be instructed to provide a reason for the full refund, replacement, exchange (for an item(s) of equal or lesser value), or store credit request. Please note, additional clarification may be required on certain items, such as damaged or defective items. In these special circumstances, you will receive further instructions on how to continue your request. After all requirements have been met, your request for a full refund, replacement, exchange (for an item(s) of equal or lesser value), or store credit will be granted.
If the product was a gift, please be prepared to declare the name and e-mail address of the person who sent you the gift along with the reason for the request of a full refund, replacement, exchange (for an item(s) of equal or lesser value), or store credit .
Please do not return your product(s).
If you want to request a full refund, replacement, exchange (for an item(s) of equal or lesser value), or store credit, and if it has been within 30 days of the product(s) purchase date, start by contacting us (info@charlesmcknight.com) to begin the process.
Once the full refund, replacement, exchange (for an item(s) of equal or lesser value), or store credit request has been processed, you will receive an email of confirmation or denial. To ensure this email finds you well, we recommend adding info@charlesmcknight.com to your contacts to prevent this email from being classified as junk mail.
We sincerely appreciate your assistance and understanding in adhering to this policy. Please remember that we reserve the right to refuse a full refund, replacement, exchange (for an item(s) of equal or lesser value), or store credit request on any purchase.
If you are approved for a full refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing full refunds (if applicable)
If you haven’t received a full refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your full refund is officially posted. Next contact your bank. There is often some processing time before a full refund is posted. If you’ve done all of this and you still have not received your full refund yet, please contact us (info@charlesmcknight.com).
Please let us know if you have any questions, our team is happy to help!